ZEWAH.COM Return Policy
Thank you for shopping with ZEWAH.COM. We are committed to ensuring your satisfaction with every purchase. Please review our return policy carefully to understand the procedures and guidelines for returning products. This policy is designed to provide a clear understanding of how returns are processed and the terms and conditions that apply.
1. Returns Eligibility:
1.1. We accept returns for products that meet the following criteria:
- The product is purchased directly from ZEWAH.COM.
- The product is within the specified return period (see Section 2).
- The product is in its original condition and packaging (unopened, unused, and undamaged).
- The product's original tags, labels, and accessories are intact.
- The product is not excluded from our return policy (see Section 3).
2. Return Period:
2.1. You may initiate a return within 30 days from the date of purchase.
3. Non-Returnable Items:
3.1. The following items are not eligible for return:
- Damaged Products
- Opened or Used Items
4. Return Process:
4.1. To initiate a return, follow these steps:
- Log in to your account on ZEWAH.COM.
- Go to the "My Orders" section and select the order containing the product you wish to return.
- Follow the instructions to submit a return request.
- Complete the required fields, including the reason for the return and any additional information.
- Await approval from our customer service team. You will be notified of the status via email.
4.2. Once your return request is approved, you will receive a Return Authorization Number (RAN) and further instructions on how to proceed.
5. Return Shipping:
5.1. The customer is responsible for arranging and covering the cost of return shipping.
6. Refund Process:
6.1. Upon receipt and inspection of the returned product, we will process your refund within 7 business days. The refund will be issued in the original form of payment used for the purchase.
7. Exchange Process:
7.1. We currently do not offer direct exchanges. If you wish to exchange a product, you can return the original item following the return process and place a new order for the desired item.
8. Damaged or Defective Products:
8.1. If you receive a damaged or defective product, please contact our customer service team within 5 days of receiving the item. We will guide you through the return process and provide a replacement or refund, as applicable.
9. Restocking Fee:
9.1. A restocking fee of 10% may be applied to certain returns, such as opened or used products, as well as returns that do not meet our return policy criteria.
10. Changes to the Return Policy:
10.1. ZEWAH.COM reserves the right to modify or update this return policy at any time without prior notice. The most current version of the policy will be posted on our website.
11. Contact Us
If you have any questions, concerns, or inquiries about our return policy or the return process, our dedicated customer service team is here to assist you. Feel free to reach out to us using any of the following methods:
Customer Service Email: email@example.com
Customer Service Phone: +447361611922
Live Chat: Visit our website www.zewah.com and click on the "Live Chat" icon during our business hours.
Business Hours: 24 Hours Open
Our team will be happy to provide clarification, guidance, and support regarding your returns and any other inquiries you may have. Your satisfaction is our priority, and we are committed to ensuring a seamless shopping experience for you.
By making a purchase on ZEWAH.COM, you acknowledge and agree to abide by this Return Policy.
Thank you for choosing ZEWAH.COM.
Customer Service Team